Welcome to ID Trails Travel and Tours, a tour and travel company registered in Uganda. These Terms and Conditions apply to all clients booking or participating in any tour, activity, or service provided by ID Trails. By making a booking, you agree to be bound by these terms.
1.1 All bookings must be confirmed in writing via email or through our online booking form.
1.2 A non-refundable deposit of 30% to 50% is required to secure your reservation.
1.3 The balance must be paid at least 5 days prior to the tour start date.
1.4 For bookings made less than 7 days before the tour, full payment is required immediately.
2.1 If a client cancels a booking, the following fees apply:
30+ days before departure – 10% of the total cost
15–29 days – 25%
7–14 days – 50%
Less than 7 days – 100% (No refund)
2.2 No refunds will be given for unused services once a tour has commenced.
3.1 ID Trails reserves the right to make changes to tours due to unforeseen circumstances such as weather conditions, natural disasters, political unrest, health emergencies, or operational challenges.
3.2 If changes are significant, we will notify you and provide suitable alternatives. If alternatives are unacceptable, you may receive a full or partial refund depending on the situation.
We are not liable for failure to perform obligations due to circumstances beyond our control, including but not limited to:
Natural disasters
Strikes or civil unrest
Acts of terrorism or war
Pandemics or health crises
Government regulations or border closures
5.1 It is your responsibility to ensure that you are medically fit to travel.
5.2 Travelers should consult their doctor for vaccinations such as Yellow Fever, Hepatitis, Typhoid, and Malaria prophylaxis.
5.3 Please disclose any pre-existing medical conditions or allergies when booking.
5.4 ID Trails reserves the right to refuse clients whose health poses a safety risk to themselves or others.
5.5 ID Trails is not liable for injuries or accidents that occur due to failure to follow instructions.
6.1 Travelers must have a valid passport (with at least 6 months validity) and obtain any necessary visas.
6.1 ID Trails can advise but is not responsible for denied entry or issues caused by incomplete documentation.
7.1 We select accommodations based on comfort, safety, and location.
7.2 Star ratings and facilities may vary between locations and destinations.
7.3 In rare cases, we may substitute accommodations with similar standards based on availability.
8.1 Children must be supervised by parents or guardians at all times.
8.2 Some activities may have age or height restrictions (e.g., the minimum age for gorilla trekking is usually 15 years).
9.1 Respect local culture, wildlife, and the environment.
9.2 Do not litter, disturb animals, or engage in illegal activities.
9.3 Offensive or disruptive behavior may result in removal from the tour with no refund.
10.1 ID Trails may take photos or videos during the tour for marketing purposes. By participating, you grant us permission to use these materials unless you opt out in writing.
10.2 Please ask for permission before photographing local people.
11.1 We encourage clients to voice complaints immediately to the guide so that issues can be resolved on the spot.
11.2 If unresolved, written complaints must be submitted via email within 7 days of trip completion.
11.3 Disputes not resolved amicably might be handled under Ugandan law in the appropriate courts.
12.1 All content on our website, brochures, and digital platforms (texts, images, logos) is the property of ID Trails.
12.2 Unauthorized use, duplication, or distribution is prohibited.
13.1 These terms are subject to change without prior notice.
13.2 Clients are responsible for reviewing the most recent version before booking.
